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Meet the Team

Staff Member

Billy

Owner & General Manager

Billy is Dalton's General Manager, has been in the industry for almost 20 years and is a Licensed HVAC Journeyman. He is EPA Universal and 32 Hour OSHA Certified, and has a degree in Financial Accounting through Harvard Business School online.

Billy creates an environment where people enjoy coming to work and feel like they can produce to the best of their ability for our customers. He watches daily profits and margins, performs employee evaluations, helps lead and grow Dalton as an organization as well as its' employees.

What Billy enjoys most about working for Dalton is learning so that he can help his teammates also become better. He loves getting better as an individual and a company while building relationships with people and making work fun. He enjoys trying to figure out how we can take customer service to the next level.

Billy and Nikki, who also works for Dalton, have been married since 2004. They have 3 daughters and 1 son for a total of 4 kids- named Ashlee, Dalis, Gabby, and Liam. He loves to watch his oldest daughter complete in club and beach volleyball. He enjoy playing all kinds of outdoor sports with his kids and looks forward to a day when the younger kids will be playing a sport they love. Billy enjoys competition, to have a nice cup of coffee and a great book that he can enjoy and learn from.

Staff Member

Peter

Controller

Pete is Dalton’s Controller. He has a Bachelor of Arts Degree in Accounting and Information Systems from the University of Northern Iowa. He also attained a B.A. Degree in Criminal Justice from Truman State and has five years of military service in the Army.

His primary responsibilities include overseeing office operations, payroll, and all accounting functions at Dalton. Pete enjoys utilizing new technologies to improve company efficiencies.

Pete is married and has two children. In his spare time, he enjoys Crossfit and likes watching his kids in their activities.

Staff Member

Brock

Comfort Advisor, OSHA Liaison

Brock is an HVAC Estimator, Journeyman Plumber and is our OSHA Liaison. He has a Bachelor of Science Degree in Chemistry from the University of Northern Iowa. He also has countless hours of technical, safety, legal and environmental training under his belt.

Solving problems on many levels at Dalton is very rewarding for Brock. He also likes making businesses and homes more cost effective and comfortable for Dalton customers.

Brock enjoys working with his dad, Dalton President Dave Krejchi and brother Chase. In his pastime, he likes to boat on the Cedar River with his wife Kayla and take his motorcycle out on the open road.

Staff Member

Tyler

Electrical Manager & Estimator

Tyler is Dalton’s Electrical Manager & Estimator. He has his associate degree in Electrical Technologies and has seven years of electrical experience.

At Dalton, Tyler oversees crew management, estimating, installations and service work. What he likes most about his role is being able to assist others with their electrical needs.

In his free time, Tyler enjoys spending time boating, fishing, and being outdoors with his girlfriend and daughter.

Staff Member

Josh

HVAC Residential Services Manager & OSHA Liaison

Josh started out in the field as a Tune Up Specialist and is now our HVAC Residential Services Manager. He is licensed through the State of Iowa as a Level 4 HVAC Apprentice, is EPA Universal certified, and has many years of experience in management and customer service.

What he likes most about working at Dalton is interacting with the people around him and helping them flourish throughout their careers.

Josh enjoys spending time with his young sons, wife and family. In his free time, he enjoys CrossFit, reading and watching his sons grow.

Staff Member

Steve

Cedar Falls GM

Steve is a Licensed Journeyman, Level 4 HVAC Installer and oversees the team here at Dalton Cedar Falls. Steve has been with Dalton for over ten years. His main responsibilities include service and installation for heating and cooling equipment, lining up city inspections, and educating customers on their new systems.

What he likes most about working at Dalton is pretty simple, he likes to make people happy!

Steve is married and has two great children.

Staff Member

Andy

HVAC Commercial Service Manager

Andy started with Dalton in 2013 as a Plumbing Service Technician and has since switched over to the HVAC side of things. He has been in the industry since 2009 and is a licensed Journeyman Plumber & HVAC Apprentice. He is Backflow and EPA certified.

Andy's main responsibilities include maintaining, diagnosing, servicing and repairing all forms of HVAC equipment and fireplaces. He specializes in boilers, rooftop units and geos.

What he likes most about working at Dalton is the people he works around and being able to help customers.

When Andy is not working, he enjoys fishing, hiking, boating, and spending time with his wife and kids.

Staff Member

Makell

Comfort Advisor

Makell comes to Dalton with a background in Office Management, exceptional customer assistance, skills and a friendly persona. Makell gives estimates for replacement of HVAC Home Comfort systems, duct cleaning and upgraded gas, electric or wood burning fireplaces here at Dalton.

The thing Makell likes most about working at Dalton, is the warm relationship she has with her coworkers and customers.

In her spare time, she enjoys watching her children participate in extracurricular activities. Makell is an avid traveler and is always on the hunt for her next vacation destination.

Staff Member

Emily

Office Manager

Emily has a bachelor's from Iowa State University in Apparel Merchandising, Creative Design, and Production, as well as minors in Public Relations, Event Planning, Journalism and Mass Communications.

At Dalton, Emily manages the day to day happenings in office and oversees the CSR's. She works with customers and technicians to coordinate timely service calls, schedule maintenance agreement visits, and debrief with technicians to accurately document their service calls.

Emily enjoys Dalton's family like atmosphere and helping her customers find home comfort solutions.

In her free time, Emily and her husband enjoy cooking, gardening, hunting, boating, CrossFit, traveling the world, attending country music festivals, plus playing with their dogs- Waylon & Loretta. They just welcomed their first child, a little girl, in June 2021.

Staff Member

Bridgette

Accounting Specialist

Bridgette is our accounting specialist, handling both accounts receivable and payable. She hopes to help keep the business growing and enjoys making a difference for the company.

Bridgette grew up in Georgia and moved to Iowa in 2015 for family and better job opportunities. She has an adorable little boy who keeps her busy.

Staff Member

Lance

Plumbing Supervisor & Estimator

Lance has over 30 years of experience in the plumbing industry, as well as construction and maintenance. During that time, he became licensed as a Journeyman Plumber.

At Dalton, he will be working with customers to fix any plumbing issue they may have and providing options for them to choose a permanent solution. Getting things done the right way is crucial. He enjoys the respect and appreciation he receives from the whole team and getting to see the smiles on clients' faces when their plumbing is working the way it should again.

Lance has been an avid storm chaser for over 35 years and knows how to pay close attention to detail. He has four girls and one boy.

Staff Member

Kathy

Customer Service Representative

Kathy started as a Customer Service Representative for Dalton in 2020. She has been working in customer service for many years and really enjoys it. She loves helping people solve their comfort problems and enjoys connecting with customers.

Kathy is a retired kindergarten teacher and loves spending time with her grandchildren and attending all of their games and events!

Staff Member

Nikki

Customer Service Representative

Nikki is a Customer Service Representative that started in 2020. Prior to joining Dalton she was a stay at home mom and worked at Allen Hospital. Her role includes answering the phones and scheduling HVAC, Plumbing and Electrical calls and favorite thing about the job is talking to people in need of assistance.

Nikki is the wife of Billy Pierce, Dalton General Manager, and they often travel together. Nikki and Billy have 4 children and are devoted to their growing family!

Staff Member

Meghan

Customer Service Representative

Meghan has been working in the customer service industry for over 11 years, and started with Dalton in 2021.

Prior to working with Dalton, Meghan worked as an Area Manager for a National Franchise for 10 years.

At Dalton, Meghan works with Customers and Technicians to assure that all Customer needs are met in a timely manner.

Her role includes answering phones, scheduling ,and building trust and relationships with clients. Meghan's favorite part about working at Dalton is the Family friendly atmosphere, and the opportunities she gets to help people each day.

Meghan has a bright and handsome 8-year-old and a dog who keep her on her toes.

Staff Member

Taylor

Customer Service Representative

Taylor joined the Dalton team in 2021, and has worked in the service industry since 2012. She answers phones, coordinates technicians, schedules service and maintenance calls, and customer requests on behalf of Dalton.

Taylor really enjoys helping people and giving the best customer service that she can.

Taylor likes to spend time with her cats and husband, Conner, on weekends. She enjoys watching movies, going to concerts and spending time with family as much as she can. Her free time is spent drawing and playing video games.

Staff Member

Melissa

Customer Service Representative

Melissa came to Dalton in 2021 as a Customer Service Representative with over 30 years of experience. Prior to working with Dalton, Melissa was a Human Resource Assistant and Business Manager.

Her favorite part about Dalton is that we care about our customers and employees, treating them like family.

Melissa has been married to her husband for seven years, has two sons, one daughter, a step-son and seven grandchildren. In her free time she likes to spend time with her family and friends, ride her motorcycle, go camping and do craft projects.