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Meet the Team

Staff Member

Billy

Owner & General Manager

Billy, Dalton's General Manager, has been in the industry for almost 20 years and is a Licensed HVAC Journeyman. He is EPA Universal and 32 Hour OSHA Certified and has a degree in Financial Accounting through Harvard Business School online.

Billy creates an environment where people enjoy coming to work and feel like they can produce to the best of their ability for our customers. He watches daily profits and margins, performs employee evaluations, helps lead and grow Dalton as an organization as well as its employees.

What Billy enjoys most about working for Dalton is learning so that he can help his teammates also become better. He loves getting better as an individual and a company while building relationships with people and making work fun. He enjoys trying to figure out how we can take customer service to the next level.

Billy and Nikki, who also works for Dalton, have been married since 2004. They have 3 daughters and 1 son for a total of 4 kids- named Ashlee, Dalis, Gabby, and Liam. He loves to watch his oldest daughter compete in club and beach volleyball. He enjoys playing all kinds of outdoor sports with his kids and looks forward to a day when the younger kids will be playing a sport they love. Billy enjoys competition, to have a nice cup of coffee and a great book that he can enjoy and learn from.

Staff Member

Peter

Controller

Pete is Dalton’s Controller. He has a Bachelor of Arts Degree in Accounting and Information Systems from the University of Northern Iowa. He also attained a B.A. Degree in Criminal Justice from Truman State and has five years of military service in the Army.

His primary responsibilities include overseeing office operations, payroll, and all accounting functions at Dalton. Pete enjoys utilizing new technologies to improve company efficiencies.

Pete is married and has two children. In his spare time, he enjoys Crossfit and likes watching his kids in their activities.

Staff Member

Brock

Comfort Advisor

Brock is an HVAC Estimator and Journeyman Plumber. He has a Bachelor of Science Degree in Chemistry from the University of Northern Iowa. He also has countless hours of technical, safety, legal and environmental training under his belt. Solving problems on many levels at Dalton is very rewarding for Brock. He also likes making businesses and homes more cost effective and comfortable for Dalton customers.

Brock enjoys working with his brother Chase. In his pastime, he likes to boat on the Cedar River with his wife Kayla and take his motorcycle out on the open road. They welcomed their first child, Ava, in the fall of 2021.

Staff Member

Tyler

Electrical Manager & Estimator

Tyler is Dalton’s Electrical Manager & Estimator. He has his associate degree in Electrical Technologies and has seven years of electrical experience.

At Dalton, Tyler oversees crew management, estimating, installations and service work. What he likes most about his role is being able to assist others with their electrical needs.

In his free time, Tyler enjoys spending time boating, fishing, and being outdoors with his girlfriend and daughter.

Staff Member

Josh

HVAC Residential Services Manager & OSHA Liaison

Josh started out in the field as a Tune Up Specialist and is now our HVAC Residential Services Manager. He is licensed through the State of Iowa as a Level 4 HVAC Apprentice, is EPA Universal certified, and has many years of experience in management and customer service.

What he likes most about working at Dalton is interacting with the people around him and helping them flourish throughout their careers.

Josh enjoys spending time with his young sons, wife and family. In his free time, he enjoys CrossFit, reading and watching his sons grow.

Staff Member

Steve

Cedar Falls Branch Manager & HVAC Install Manager

Recently promoted to the Cedar Falls Branch Manager, Steve is a Licensed Journeyman, Level 4 HVAC Installer and oversees the Install department here at Dalton. Steve has been with Dalton for over ten years. His main responsibilities include service and installation for heating and cooling equipment, lining up city inspections, and educating customers on their new systems.

What he likes most about working at Dalton is pretty simple, he likes to make people happy!

Steve is married and has two great children.

Staff Member

Andy

HVAC Commercial Service Manager

Andy started with Dalton in 2013 as a Plumbing Service Technician and has since switched over to the HVAC side of things. He has been in the industry since 2009 and is a licensed Journeyman Plumber & HVAC Apprentice. He is Backflow and EPA certified.

Andy's main responsibilities include maintaining, diagnosing, servicing and repairing all forms of HVAC equipment and fireplaces. He specializes in boilers, rooftop units and geos.

What he likes most about working at Dalton is the people he works around and being able to help customers.

When Andy is not working, he enjoys fishing, hiking, boating, and spending time with his wife and kids.

Staff Member

Makell

Sales Manager & Comfort Advisor

Makell comes to Dalton with a background in Office Management, exceptional customer assistance, skills and a friendly persona. She is Dalton’s Sales Manager and gives estimates for replacement of HVAC Home Comfort systems, duct cleaning and upgraded gas, electric or wood burning fireplaces here at Dalton.

The thing Makell likes most about working at Dalton, is the warm relationship she has with her coworkers and customers.

In her spare time, she enjoys watching her three children participate in extracurricular activities. Makell is an avid traveler and is always on the hunt for her next vacation destination.

Staff Member

Emily

Office Manager

Emily has a bachelor's from Iowa State University in Apparel Merchandising, Creative Design, and Production, as well as minors in Public Relations, Event Planning, Journalism and Mass Communications.

At Dalton, Emily manages the day to day happenings in office and oversees the CSR's. She works with customers and technicians to coordinate timely service calls, schedule maintenance agreement visits, and debrief with technicians to accurately document their service calls.

Emily enjoys Dalton's family like atmosphere and helping her customers find home comfort solutions.

In her free time, Emily and her husband enjoy cooking, gardening, hunting, boating, CrossFit, traveling the world, attending country music festivals, plus playing with their dogs- Waylon & Loretta. They just welcomed their first child, a little girl, in June 2021.

Staff Member

Bridgette

Accounting Specialist

Bridgette is our accounting specialist, handling both accounts receivable and payable. She hopes to help keep the business growing and enjoys making a difference for the company.

Bridgette grew up in Georgia and moved to Iowa in 2015 for family and better job opportunities. She has an adorable little boy who keeps her busy.

Staff Member

Nikki

Customer Service Representative

Nikki is a Customer Service Representative that started in 2020. Prior to joining Dalton she was a stay at home mom and worked at Allen Hospital. Her role includes answering the phones and scheduling HVAC, Plumbing and Electrical calls and favorite thing about the job is talking to people in need of assistance.

Nikki is the wife of Billy Pierce, Dalton General Manager, and they often travel together. Nikki and Billy have 4 children and are devoted to their growing family!

Staff Member

Taylor

Customer Service Dispatcher

Taylor joined the Dalton team in 2021 and has worked in the service industry since 2012. She answers phones, coordinates technicians, schedules service and maintenance calls, and customer requests on behalf of Dalton. Taylor really enjoys helping people and giving the best customer service that she can.

Taylor likes to spend time with her cats on weekends. She enjoys watching movies, going to concerts and spending time with family as much as she can. Her free time is spent drawing and playing video games.

Staff Member

Melissa

Customer Service Representative

Melissa came to Dalton in 2021 as a Customer Service Representative with over 30 years of experience. Prior to working with Dalton, Melissa was a Human Resource Assistant and Business Manager.

Her favorite part about Dalton is that we care about our customers and employees, treating them like family.

Melissa has been married to her husband for seven years, has two sons, one daughter, a step-son and seven grandchildren. In her free time she likes to spend time with her family and friends, ride her motorcycle, go camping and do craft projects.

Staff Member

Jeremy

Operations Manager

Jeremy came to Dalton as an experienced facility management professional with over 24 years of experience, and a degree in Business Management. As our Operations Manager, he oversees the day to day happenings in both locations. He specializes in inventory and warehouse management, and writing processes to positively impact efficiencies. Dalton appealed to him with our vision, core values and family like atmosphere.

He and his wife Makell, a Comfort Advisor at Dalton, have been married for 20 years and have three awesome children- Sabina, Shae & Silas. Jeremy is a BIG Michigan Wolverine fan & is loyal to the Detroit Lions since he is originally from Michigan.

Staff Member

Kyle

Cedar Rapids HVAC Residential Services Manager & HVAC Service Technician

Being one of our brightest up and coming HVAC Service Technicians, Kyle was recently promoted to the Cedar Rapids HVAC Residential Services Manager. Constantly learning and growing in the trade, he will continue to be a leader in the industry and here at Dalton!

As a level 3 student of the trade, his job is to learn and provide service and comfort to customers to the best of his abilities. He enjoys the interaction he gets between learning from his coworkers and providing service to customers.

When he is not at work, you can usually catch him golfing, playing Dek hockey, hanging out with friends, or doing anything outdoors.

Staff Member

Justin

Cedar Rapids Branch Manager & HVAC Service Technician

Justin joined the Dalton Team in 2017 as an HVAC Service Technician, after four years of hard work, he was recently promoted to the Cedar Rapids Branch Manager. He has his level 4 HVAC certification and uses his talents to diagnose, service, & perform yearly maintenance on HVAC equipment and fireplaces.

He looks forward to being able to meet customers and gain their trust in the quality of service that Dalton provides.

Outside of work, Justin enjoys spending time with his family and takes an interest in sports and classic cars.

Staff Member

Mahala

Comfort Advisor

As the wife of our Cedar Rapids Branch Manager, Justin, Mahala has been part of the Dalton family for years, but she officially joined the team in early 2022 as a Comfort Advisor. Prior to taking a position here she was in the home remodeling industry a project manager working with plumbing fixtures, granite, quartz, & solid surface countertops, flooring, and tile sales.

Her favorite aspect about her role as a Comfort Advisor is getting to meet new people and providing service to people in our community. Dalton provides her an opportunity to grow as a person and learn something new every day. She enjoys assisting homeowners with selecting the right equipment for their homes based on the comfort levels they expect.

Mahala and Justin have been married for 4 years, she has a son Gabriel, a daughter Jocelynn, and a step-daughter Emily. She loves to attend concerts, go camping, kayaking, and tubing, as well as play softball and sand volleyball during the summer. Spending time with her family and friends is most important to her.

Tracey

Customer Service Dispatcher

Tracey joined Dalton in early 2022 as a Customer Service Dispatcher in charge of the schedule, outbound communication with the customers, and coordinating the technicians. She has her BA in Animal Science from Iowa State University, her AA in Veterinary Technology from Kirkwood Community College and has spent the last 28 years as a certified veterinary technician. She is excited about her new role here at Dalton working hand in hand with our customers and staff.

Tracey and her high school sweetheart, Joe, have been married for 29 years. They have two kids, Sam who is a nursing student at Allen College, and Ben who is studying computers at Iowa state, as well as 3 adorable dogs. Her hobbies include exercising, running road races with her family, boating on the mighty Mississippi, traveling, and anything outside during the summer.

Staff Member

Shannon

Customer Service Representative

After knowing the Pierce’s for many years, Shannon became a Customer Service Representative for Dalton in the spring of 2022. She was previously a Pre-school teacher and dental assistant before joining our team. Her main objective is giving the customer the best experience possible!

She loves her role at Dalton because of our environment, the days go by quick when you’re busy! She and her husband Alex have been married for 17 years, have 4 beautiful kids & 3 cats. She enjoys running, reading, and spending time with friends and family.