Meet the Team
Billy
Owner and General Manager
Billy, Dalton's General Manager, has been in the industry for almost 20 years and is a Licensed HVAC Journeyman. He is EPA Universal and 32 Hour OSHA Certified and has a degree in Financial Accounting through Harvard Business School online.
Billy creates an environment where people enjoy coming to work and feel like they can produce to the best of their ability for our customers. He watches daily profits and margins, performs employee evaluations, helps lead and grow Dalton as an organization as well as its employees.
What Billy enjoys most about working for Dalton is learning so that he can help his teammates also become better. He loves getting better as an individual and a company while building relationships with people and making work fun. He enjoys trying to figure out how we can take customer service to the next level.
Billy and Nikki, who also works for Dalton, have been married since 2004. They have 3 daughters and 1 son for a total of 4 kids- named Ashlee, Dalis, Gabby, and Liam. He loves to watch his oldest daughter compete in club and beach volleyball. He enjoys playing all kinds of outdoor sports with his kids and looks forward to a day when the younger kids will be playing a sport they love. Billy enjoys competition, to have a nice cup of coffee and a great book that he can enjoy and learn from.
Brock
Comfort Advisor
Brock is an HVAC Estimator and Journeyman Plumber. He has a Bachelor of Science Degree in Chemistry from the University of Northern Iowa. He also has countless hours of technical, safety, legal and environmental training under his belt. Solving problems on many levels at Dalton is very rewarding for Brock. He also likes making businesses and homes more cost effective and comfortable for Dalton customers.
Brock enjoys working with his brother Chase. In his pastime, he likes to boat on the Cedar River with his wife Kayla and take his motorcycle out on the open road. They welcomed their first child, Ava, in the fall of 2021.
Tyler
Electrical Manager and Estimator
Tyler is Dalton’s Electrical Manager & Estimator. He has his associate degree in Electrical Technologies and has seven years of electrical experience.
At Dalton, Tyler oversees crew management, estimating, installations and service work. What he likes most about his role is being able to assist others with their electrical needs.
In his free time, Tyler enjoys spending time boating, fishing, and being outdoors with his girlfriend and daughter.
Steve
Commercial Accounts Manager
Recently promoted to the Cedar Falls Branch Manager, Steve is a Licensed Journeyman, Level 4 HVAC Installer and oversees the Install department here at Dalton. Steve has been with Dalton for over ten years. His main responsibilities include service and installation for heating and cooling equipment, lining up city inspections, and educating customers on their new systems.
What he likes most about working at Dalton is pretty simple, he likes to make people happy!
Steve is married and has two great children.
Andy
HVAC Commercial Service Manager
Andy started with Dalton in 2013 as a Plumbing Service Technician and has since switched over to the HVAC side of things. He has been in the industry since 2009 and is a licensed Journeyman Plumber & HVAC Apprentice. He is Backflow and EPA certified.
Andy's main responsibilities include maintaining, diagnosing, servicing and repairing all forms of HVAC equipment and fireplaces. He specializes in boilers, rooftop units and geos.
What he likes most about working at Dalton is the people he works around and being able to help customers.
When Andy is not working, he enjoys fishing, hiking, boating, and spending time with his wife and kids.
Emily
Director of Marketing
Emily has a bachelor's from Iowa State University in Apparel Merchandising, Creative Design, and Production, as well as minors in Public Relations, Event Planning, Journalism and Mass Communications.
At Dalton, Emily manages the day to day happenings in office and oversees the CSR's. She works with customers and technicians to coordinate timely service calls, schedule maintenance agreement visits, and debrief with technicians to accurately document their service calls.
Emily enjoys Dalton's family like atmosphere and helping her customers find home comfort solutions.
In her free time, Emily and her husband enjoy cooking, gardening, hunting, boating, CrossFit, traveling the world, attending country music festivals, plus playing with their dogs- Waylon & Loretta. They welcomed their first child, a little girl, in June 2021.
Nikki
Customer Service Representative
Nikki is a Customer Service Representative that started in 2020. Prior to joining Dalton she was a stay at home mom and worked at Allen Hospital. Her role includes answering the phones and scheduling HVAC, Plumbing and Electrical calls and favorite thing about the job is talking to people in need of assistance.
Nikki is the wife of Billy Pierce, Dalton General Manager, and they often travel together. Nikki and Billy have 4 children and are devoted to their growing family!
Taylor
Customer Service Dispatcher
Taylor joined the Dalton team in 2021 and has worked in the service industry since 2012. She answers phones, coordinates technicians, schedules service and maintenance calls, and customer requests on behalf of Dalton. Taylor really enjoys helping people and giving the best customer service that she can.
Taylor likes to spend time with her cats on weekends. She enjoys watching movies, going to concerts and spending time with family as much as she can. Her free time is spent drawing and playing video games.
Melissa
Customer Service Representative
Melissa came to Dalton in 2021 as a Customer Service Representative with over 30 years of experience. Prior to working with Dalton, Melissa was a Human Resource Assistant and Business Manager.
Her favorite part about Dalton is that we care about our customers and employees, treating them like family.
Melissa has been married to her husband for seven years, has two sons, one daughter, a step-son and seven grandchildren. In her free time she likes to spend time with her family and friends, ride her motorcycle, go camping and do craft projects.
Jeremy
Warehouse Manager
Jeremy came to Dalton as an experienced facility management professional with over 24 years of experience, and a degree in Business Management. As our Operations Manager, he oversees the day to day happenings in both locations. He specializes in inventory and warehouse management, and writing processes to positively impact efficiencies. Dalton appealed to him with our vision, core values and family like atmosphere.
He and his wife Makell, a Comfort Advisor at Dalton, have been married for 20 years and have three awesome children- Sabina, Shae & Silas. Jeremy is a BIG Michigan Wolverine fan & is loyal to the Detroit Lions since he is originally from Michigan.
Justin
Cedar Rapids Branch Manager & HVAC Service Technician
Justin joined the Dalton Team in 2017 as an HVAC Service Technician, after four years of hard work, he was recently promoted to the Cedar Rapids Branch Manager. He has his level 4 HVAC certification and uses his talents to diagnose, service, & perform yearly maintenance on HVAC equipment and fireplaces.
He looks forward to being able to meet customers and gain their trust in the quality of service that Dalton provides.
Outside of work, Justin enjoys spending time with his family and takes an interest in sports and classic cars.
Mahala
Customer Service Representative
As the wife of our Cedar Rapids Branch Manager, Justin, Mahala has been part of the Dalton family for years, but she officially joined the team in early 2022 as a Comfort Advisor. Prior to taking a position here she was in the home remodeling industry a project manager working with plumbing fixtures, granite, quartz, & solid surface countertops, flooring, and tile sales.
Her favorite aspect about her role as a Comfort Advisor is getting to meet new people and providing service to people in our community. Dalton provides her an opportunity to grow as a person and learn something new every day. She enjoys assisting homeowners with selecting the right equipment for their homes based on the comfort levels they expect.
Mahala and Justin have been married for 4 years, she has a son Gabriel, a daughter Jocelynn, and a step-daughter Emily. She loves to attend concerts, go camping, kayaking, and tubing, as well as play softball and sand volleyball during the summer. Spending time with her family and friends is most important to her.
Tracey
Customer Service Dispatcher
Tracey joined Dalton in early 2022 as a Customer Service Dispatcher in charge of the schedule, outbound communication with the customers, and coordinating the technicians. She has her BA in Animal Science from Iowa State University, her AA in Veterinary Technology from Kirkwood Community College and has spent the last 28 years as a certified veterinary technician. She is excited about her new role here at Dalton working hand in hand with our customers and staff.
Tracey and her high school sweetheart, Joe, have been married for 29 years. They have two kids, Sam who is a nursing student at Allen College, and Ben who is studying computers at Iowa state, as well as 3 adorable dogs. Her hobbies include exercising, running road races with her family, boating on the mighty Mississippi, traveling, and anything outside during the summer.
Shannon
Director of Customer Experience
After knowing the Pierce’s for many years, Shannon became a Customer Service Representative for Dalton in the spring of 2022. She was previously a Pre-school teacher and dental assistant before joining our team. Her main objective is giving the customer the best experience possible!
She loves her role at Dalton because of our environment, the days go by quick when you’re busy! She and her husband Alex have been married for 17 years, have 4 beautiful kids & 3 cats. She enjoys running, reading, and spending time with friends and family.